Frequently Asked Questions (FAQs)

Student Health Center

Insurance

How do I find answers to questions about the insurance the University offers students?

Georgetown University Student Health Insurance administration is separate and apart from the Student Health Center. Please refer to the Student Health Insurance website for answers to most of your questions and contact information.

If I have insurance through the university, am I covered for all visits and procedures?

Please refer to the UnitedHealthcare's Student Health Insurance Premier Plan documents for details on coverage for all visits and procedures.

If I have private health insurance (any insurance plan not through the university), how do I know what I am covered or and what my costs will be?

Please refer back to your current health insurance carrier for benefits and services.

My private insurance has lapsed or my coverage will end soon. Can I speak to someone at Georgetown about getting insurance through the university? How do I apply for insurance through the university?

Please refer to Eligibility and Mandatory Coverage for more information on how to apply for insurance.

General questions

Can I speak with a nurse on the phone about a health concern to determine whether I should make an appointment to come in?

For non-urgent medical issues, we offer the ability to speak to a member of our nursing staff by calling (202) 687.2200, choosing option #4 and providing the requested information.

What do I do if I have an urgent issue?

Students unable to obtain  an appointment and who have urgent problems will be offered an assessment by a nurse or clinician during office hours at the Main Campus SHC. For after hours urgent health concerns, please call the page operator at (202) 444-7243 and ask for the SHC clinician on call.

How do I provide feedback regarding my experience at the student health center?

We are always interested in feedback from our students. You can provide anonymous feedback here.  You may also contact our Medical Director Dr. Leanne Lash at leanne.lash@gunet.georgetown.edu or administrator Elaine Whetzel at hew4@gunet.georgetown.edu

sexually transmitted infections (sti) AND CONTRACEPTIVES

Does the Student Health Center provide STI screening and treatment?

Yes. We can provide a full array of testing and treatment for STIs.

How much will it cost?

That depends on your insurance. The Student Health Center charges insurance for every visit like a regular doctor’s office. If you have the United Healthcare Student Plan you will only be charged a $10 co-pay. If you have another insurance plan you should call the customer service number on the back of your insurance card to find out how much the visit will cost and how much testing for common sexually transmitted infections will cost (most commonly chlamydia, gonorrhea, HIV, and syphilis)

Will my parents find out that I was tested?

It depends. If you have the student health insurance plan offered by Georgetown it is YOUR insurance, not your parents.  Bills and statements should come directly to you, unless you have your home address as the default. If you are insured under your parents plan, then they will receive a statement of services, an “explanation of benefits” letter, that may well detail the tests done. It is difficult for us to predict how much information will be shared with each insurance policy. If you want complete confidentiality, you can pay for the visit and testing out of pocket and insurance will not be used.

If I don’t want to use insurance, how much would STI testing cost completely out of pocket?

If you are a return patient the office visit could cost up to $153 (all charges are as of 11/2016). If you are a new patient, the office visit could cost up to $227.  There is an additional charge for labs: HIV - $20, Syphilis - $10, Gonorrhea - $35, Chlamydia - $35, Hep C AB - $40, Hep B S AB Quantitative $15, and there is also a $21 fee to draw your blood

What if I can’t afford the cost of STI screening?

Several times each academic year we plan to have free STI screening events.  Keep an eye out for information around campus and on our website regarding these events.  At any time of year reduced fee or even free screening is available at the following locations, call to inquire about availability of services and cost:

  • Whitman Walker Clinic 1525 14th St., NW Washington, DC 20005 202-745-7000 https://www.whitman-walker.org/
  • Planned Parenthood – Carol Whitehall Moses Center 1225 4th St. NE Washington DC 20002 p: 202.347.8500 | https://www.plannedparenthood.org/health-center/district-of-columbia/washington/20002/carol-whitehill-moses-center-4221-90230#sthash.306LaYt6.dpuf
  • AIDS Healthcare Foundation - Blair Underwood Wellness Center 2141 K St NW, Ste 606 Washington, DC 20037 p:202-293-8680 http://aidshealth.org
  • There are also multiple other free HIV testing sites in DC. http://doh.dc.gov/service/free-hiv-testing-sites-dc

Will the Student Health Center prescribe contraceptives?

We can prescribe hormonal contraceptives if medically indicated but not directly for contraception. Some examples of medical indications are: acne, irregular periods, heavy periods, cramps, and polycystic ovary syndrome.

What forms of the above medications can you prescribe?

Most all, if medically indicated.

Can I get the morning after pill at the hospital or Student Health Center?

No. This is also not supplied by the hospital pharmacy. This medication is available without a prescription at most major pharmacies.

Can I get PrEP at the Student Health Center?

We can prescribe PrEP when medically indicated. This will require office visits every 3 months and blood work according to CDC protocol.

Please speak with your healthcare provider if you have any other questions or concerns – your medical information is confidential.

My MedStar PATIENT PORTAL

How do I sign in to My MedStar?

Please visit www.mymedstar.org and follow the instructions to set up your secure, personalized My MedStar Patient Portal account. In less than five minutes, you can be connected to the information you need for a healthier you. Please note: prior to registration you must have been seen in person by a MedStar physician or at a MedStar hospital on or after July 1, 2014.  If you enrolled in the patient portal prior to January 22, 2018 you will need to re-enroll in our new portal.

Who do I contact if I am having a technical issue?

If you need assistance registering for the portal, please contact MyMedStar support toll free at (877) 745-5656 24 hours a day, 7 days a week.

Law Center Questions

Where do I find information about health care services for Law School students?

Information regarding health services for both campuses can be found on the Student Health Center Main Web Page. The services we provide to our Law  campus students are similar to the services provided at the Main Campus Health Center.  Due to the smaller scale and limited staffing at the Law Campus Center  we are unable to perform  certain procedures such as freezing warts,  placing stitches or obtain an ECG. We are also unable to  draw specific blood tests that need special handling, or as administer certain medications and immunizations. The Law Center staff will direct you to the Main Campus when needed.

If I am a Law Student can I go to the main campus health center?

Yes, we will see all Georgetown University students at the Main Campus Health Center. There are specific services for which you will be directed to the Main Campus (as above). The Georgetown University Transportation (GUTS) shuttle bus provides free transportation for students from the Law Center Campus to the Main Campus.