Health Education Services Frequently Asked Questions (FAQs)

All HES services are free of charge, and we do not bill insurance.

Most appointments are scheduled ahead of time with the health professional who can best meet the student’s needs. Urgent same-day appointments can be provided as needed, and every effort will be made to help the student see a health professional as soon as possible, usually within 24 hours. We cannot guarantee that walk-in students will be seen the same day, so it’s best to schedule an appointment when possible.

EMAIL the appropriate staff member to make an appointment. If you are unsure who you would like to see, you can call the main office line (202-687-8949) to speak with someone who can help direct you to a professional.

A typical appointment lasts for around one hour.

It’s possible to refer a student in any of the following ways:

• Suggest to the student that they make an appointment by emailing one of the professionals in HES or coming to the office any time between 10:00 a.m. and 5:00 p.m. Monday through Friday. If students have questions about making an appointment or which health professional to contact, they can call the main office line at 202-687-8949.
• Walk the student to HES, particularly if they are in a crisis related to one of our service areas. If the student is experiencing a general mental health crisis, walk them to CAPS.
• If unsure of what to do, call the HES main office line. We can help develop a strategy and specific course of action for getting the student help.

If a student is worried that they may be pregnant, the Pregnancy & Sexual Health dedicated cell phone operates from 10:00 a.m. – 10:00 p.m. daily. A student may call or text this line (202-870-1666) during these hours and speak to a health professional. If it’s after hours, free pregnancy testing kits may still be available. A student should call or text the hotline for instructions on accessing these kits after hours. Students may text this line with sexual health questions as well.

If a student feels unsafe, requires immediate medical care or assistance, that would constitute an after-hours emergency. Visit the page dedicated to immediate assistance resources on Georgetown’s Sexual misconduct website for help and information. Contact the DC Victim Hotline or the Washington Hospital Center for comprehensive care following a sexual assault. Our services page details information on crisis counseling services for sexual assault, relationship violence, and stalking.