Student Health Center Frequently Asked Questions (FAQs)

Insurance

Georgetown University Student Health Insurance administration is separate and apart from the Student Health Center. Please refer to the Student Health Insurance website for answers to most of your questions and contact information.

General Questions

For non-urgent medical issues, we offer the ability to speak to a member of our clinical staff by calling (202) 687.2200, choosing option #3 and providing the requested information. A nurse will return your call as soon as possible.

Students unable to obtain an appointment and who have urgent problems will be offered an assessment by a nurse or clinician during business hours (at the Main Campus SHC). For after-hours urgent health concerns, please call the page operator at (202) 444-7243 and ask for the SHC clinician on call.

We are always interested in feedback from our students. You can provide anonymous feedback here

You may also contact our Medical Director, Dr. Leanne Lash at leanne.lash@gunet.georgetown.edu or our Administrator, Whitney Hubbard at whitney.n.hubbard@gunet.georgetown.edu.

The Student Health Center also provides an opportunity for our patients to provide feedback after their visit. You will be sent a text with a link to an optional patient survey after your appointment with us.

Sexually Transmitted Infections (STI’s) and Contraceptives

Yes. We can provide a full array of testing and treatment for STIs.

This depends on your insurance. The Student Health Center charges insurance for every visit like a regular doctor’s office. If you have the United Healthcare Student Plan you will only be charged a $10 co-pay. If you have another insurance plan you should call the customer service number on the back of your insurance card to find out how much the visit will cost and how much testing for common sexually transmitted infections will cost (most commonly chlamydia, gonorrhea, HIV, and syphilis)

It depends. If you have the student health insurance plan offered by Georgetown it is YOUR insurance, not your parents.  Bills and statements should come directly to you, unless you have your home address as the default. If you are insured under your parents plan, then they will receive a statement of services, an “explanation of benefits” letter, that may well detail the tests done. It is difficult for us to predict how much information will be shared with each insurance policy. If you want complete confidentiality, you can pay for the visit and testing out of pocket and insurance will not be used.

If you are a return patient the office visit could cost up to $153 (all charges are as of 11/2016). If you are a new patient, the office visit could cost up to $227.  There is an additional charge for labs: HIV – $20, Syphilis – $10, Gonorrhea – $35, Chlamydia – $35, Hep C AB – $40, Hep B S AB Quantitative $15, and there is also a $21 fee to draw your blood. While we are happy to do “self-pay” testing here at the Student Health Center, the DC Department of Health has several different options for free testing (see below).

Free STI testing is provided by the the DC Department of Health with several different options (walk-in at a Labcorp location, by mail at home or in person at the DC Health and Wellness Center).

GO TO getcheckeddc.org TO FIND OUT MORE.

We can prescribe hormonal contraceptives if medically indicated but not solely for contraception. Some examples of medical indications are: acne, irregular periods, heavy periods, cramps, and polycystic ovary syndrome.

No. This medication is available without a prescription at most major pharmacies.

We can prescribe PrEP when medically indicated. This will require office visits every 3 months and blood work according to CDC protocol.

Please speak with your healthcare provider if you have any other questions or concerns – your medical information is confidential.

My MedStar Patient Portal

Please visit www.mymedstar.org and follow the instructions to set up your secure, personalized My MedStar Patient Portal account. In less than five minutes, you can be connected to the information you need for a healthier you. Please note: prior to registration you must have been seen in person by a MedStar physician or at a MedStar hospital on or after July 1, 2014.  If you enrolled in the patient portal prior to January 22, 2018 you will need to re-enroll in our new portal.

If you need assistance registering for the portal, please contact MyMedStar support toll free at (877) 745-5656 24 hours a day, 7 days a week.

Law Campus Student Health Center

Information regarding health services for both campuses can be found on the Student Health Center Main Web Page. The services we provide to our Law  campus students are similar to the services provided at the Main Campus Health Center, and is provided by the same staff. Limits to services at the Law Center are related to our smaller size and are outlined below and on the main services page where appropriate.

Due to the smaller scale and limited staffing at the Law Campus Center  we are unable to perform certain procedures such as freezing warts,  placing stitches or obtain an ECG. We are also unable to draw specific blood tests that need special handling, or administer certain medications and immunizations due to inventory limitations. The Law Center staff will direct you to the Main Campus when needed.

Due to our size, the Law Campus clinic has limited staff on-site, is not open everyday, and does not offer a few specialized services that we offer at the Main Campus clinic. We are also able to offer the same E-Visit appointments to both Law Campus students and Main Campus students. Centralizing our scheduling helps to make sure that we are best utilizing all available appointments in the most efficient manner.

Yes, we will see all Georgetown University students at the Main Campus Health Center. There are specific services for which you will be directed to the Main Campus (as above). The Georgetown University Transportation (GUTS) shuttle bus provides free transportation for students from the Law Center Campus to the Main Campus.

Yes! Georgetown Students that live at 55 H St. are encouraged to visit us at the Law Campus Health Center and should be able to access Gewirz Hall via the main door for their appointment. Residents of 55 H St. are also welcome at our Main Campus Clinic. The GUTS Downtown Campus Shuttle is available free of charge for all Georgetown University students.