Student Health Center Frequently Asked Questions (FAQs)
- General Questions
- Sexually Transmitted Infections (STI) and Contraceptives
- My MedStar Patient Portal
- Law Center Questions
How do I find answers to questions about the Student Health Insurance plan that the University offers to students?
Georgetown University Student Health Insurance administration is separate and apart from the Student Health Center. Please refer to the Student Health Insurance website for answers to most of your questions and contact information.
If I have insurance through the university, am I covered for all visits and procedures?
Please refer to the UnitedHealthcare’s Student Health Insurance Premier Plan documents for details on coverage for all visits and procedures.
If I have private health insurance (any insurance plan not through the university), how do I know what I am covered or and what my costs will be?
Please refer back to your current health insurance carrier for benefits and services.
My private insurance has lapsed or my coverage will end soon. Can I speak to someone at Georgetown about getting insurance through the university? How do I apply for insurance through the university?
Please refer to Eligibility and Mandatory Coverage for more information on how to apply for insurance.
Can I speak with a nurse on the phone about a health concern to determine whether I should make an appointment to come in?
For non-urgent medical issues, we offer the ability to speak to a member of our clinical staff by calling (202) 687-2200, choosing option #2. Our staff will then direct your call to an appropriate member of our clinical staff or have someone call you back. If you are an established patient with a specific question for your health care provider, we encourage you to send them a message in the MyMedStar patient portal.
What do I do if I have an urgent issue?
Students unable to obtain an appointment and who have urgent problems will be offered an assessment by a nurse or clinician during business hours (at the Main Campus SHC). For after-hours urgent health concerns, please call the page operator at (202) 444-7243 and ask for the SHC clinician on call.
How do I provide feedback regarding my experience at the Student Health Center?
We are always interested in feedback from our students. You can provide anonymous feedback here.
You may also contact our Medical Director, Dr. Leanne Lash at email@example.com or our Administrator, Whitney Hubbard at firstname.lastname@example.org.
The Student Health Center also provides an opportunity for our patients to provide feedback after their visit. You will be sent a text with a link to an optional patient survey after your appointment with us.
Sexually Transmitted Infections (STI’s) and Contraceptives
Does the Student Health Center provide STI screening and treatment?
Yes. We can provide a full array of testing and treatment for STIs.
How much will it cost?
This depends on your insurance. The Student Health Center charges insurance for every visit like a regular doctor’s office. If you have the United Healthcare Student Plan you will only be charged a $10 co-pay. If you have another insurance plan you should call the customer service number on the back of your insurance card to find out how much the visit will cost and how much testing for common sexually transmitted infections will cost (most commonly chlamydia, gonorrhea, HIV, and syphilis)
Will my parents find out that I was tested?
It depends. If you have the student health insurance plan offered by Georgetown it is YOUR insurance, not your parents. Bills and statements should come directly to you, unless you have your home address as the default. If you are insured under your parents plan, then they will receive a statement of services, an “explanation of benefits” letter, that may well detail the tests done. It is difficult for us to predict how much information will be shared with each insurance policy. If you want complete confidentiality, you can pay for the visit and testing out of pocket and insurance will not be used.
If I don’t want to use insurance, how much would STI testing cost completely out of pocket?
If you are a return patient the office visit could cost up to $153 (all charges are as of 11/2016). If you are a new patient, the office visit could cost up to $227. There is an additional charge for labs: HIV – $20, Syphilis – $10, Gonorrhea – $35, Chlamydia – $35, Hep C AB – $40, Hep B S AB Quantitative $15, and there is also a $21 fee to draw your blood. While we are happy to do “self-pay” testing here at the Student Health Center, the DC Department of Health has several different options for free testing (see below).
What if I can’t afford the cost of STI screening?
Free STI testing is provided by the the DC Department of Health with several different options (walk-in at a Labcorp location, by mail at home or in person at the DC Health and Wellness Center).
GO TO getcheckeddc.org TO FIND OUT MORE.
Will the Student Health Center prescribe contraceptives?
We can prescribe hormonal contraceptives if medically indicated but not solely for contraception. Some examples of medical indications are: acne, irregular periods, heavy periods, cramps, and polycystic ovary syndrome.
Can I get the morning after pill at the hospital or Student Health Center?
No. This medication is available without a prescription at most major pharmacies.
Can I get PrEP at the Student Health Center?
We can prescribe PrEP when medically indicated. This will require office visits every 3 months and blood work according to CDC protocol.
Please speak with your healthcare provider if you have any other questions or concerns – your medical information is confidential.
My MedStar Patient Portal
How do I sign in to My MedStar?
Please visit www.mymedstar.org and follow the instructions to set up your secure, personalized My MedStar Patient Portal account. In less than five minutes, you can be connected to the information you need for a healthier you. Please note: prior to registration you must have been seen in person by a MedStar physician or at a MedStar hospital on or after July 1, 2014. If you enrolled in the patient portal prior to January 22, 2018 you will need to re-enroll in our new portal.
Who do I contact if I am having a technical issue?
If you need assistance registering for the portal, please contact MyMedStar support toll free at (877) 745-5656 24 hours a day, 7 days a week.
Law Campus Student Health Center
Where do I find information about health care services for Law School students?
Information regarding health services for both campuses can be found on the Student Health Center Main Web Page. The services we provide to our Law campus students are similar to the services provided at the Main Campus Health Center, and is provided by the same staff. Limits to services at the Law Center are related to our smaller size and are outlined below and on the main services page where appropriate.
What can I expect at the Law Campus Health Center?
Due to the smaller scale and limited staffing at the Law Campus Center we are unable to perform certain procedures such as freezing warts, placing stitches or obtain an ECG. We are also unable to draw specific blood tests that need special handling, or administer certain medications and immunizations due to inventory limitations. The Law Center staff will direct you to the Main Campus when needed.
Why do I have to call the Main Campus Health Center to schedule an appointment?
Due to our size, the Law Campus clinic has limited staff on-site, is not open everyday, and does not offer a few specialized services that we offer at the Main Campus clinic. We are also able to offer the same E-Visit appointments to both Law Campus students and Main Campus students. Centralizing our scheduling helps to make sure that we are best utilizing all available appointments in the most efficient manner.
If I am a Law Student can I go to the Main Campus Health Center?
Yes, we will see all Georgetown University students at the Main Campus Health Center. There are specific services for which you will be directed to the Main Campus (as above). The Georgetown University Transportation (GUTS) shuttle bus provides free transportation for students from the Law Center Campus to the Main Campus.
If I am a resident of the 55 H St. residence hall, can I go to the Law Campus Health Center?
Yes! Georgetown Students that live at 55 H St. are encouraged to visit us at the Law Campus Health Center and should be able to access Gewirz Hall via the main door for their appointment. Residents of 55 H St. are also welcome at our Main Campus Clinic. The GUTS Downtown Campus Shuttle is available free of charge for all Georgetown University students.