Student Health Center Frequently Asked Questions (FAQs)
- General Questions
- Sexually Transmitted Infections (STI) and Contraceptives
- My MedStar Patient Portal
- Law Center Questions
How do I find answers to questions about the Student Health Insurance plan that the University offers to students?
Georgetown University Student Health Insurance administration is separate and apart from the Student Health Center. Please refer to the Student Health Insurance website for answers to most of your questions and contact information.
Please refer to the UnitedHealthcare’s Student Health Insurance Premier Plan documents for details on coverage for all visits and procedures.
If I have private health insurance (any insurance plan not through the university), how do I know what I am covered or and what my costs will be?
Please refer back to your current health insurance carrier for benefits and services.
My private insurance has lapsed or my coverage will end soon. Can I speak to someone at Georgetown about getting insurance through the university? How do I apply for insurance through the university?
Please refer to Eligibility and Mandatory Coverage for more information on how to apply for insurance.
Can I speak with a nurse on the phone about a health concern to determine whether I should make an appointment to come in?
For non-urgent medical issues, we offer the ability to speak to a member of our clinical staff by calling (202) 687.2200, choosing option #3 and providing the requested information. A nurse will return your call as soon as possible.
Students unable to obtain an appointment and who have urgent problems will be offered an assessment by a nurse or clinician during business hours (at the Main Campus SHC). For after-hours urgent health concerns, please call the page operator at (202) 444-7243 and ask for the SHC clinician on call.
The Student Health Center also provides an opportunity for our patients to provide feedback after their visit. You will be sent an E-Mail link to an optional patient survey after your appointment with us.
Sexually Transmitted Infections (STI) and Contraceptives
Yes. We can provide a full array of testing and treatment for STIs.
This depends on your insurance. The Student Health Center charges insurance for every visit like a regular doctor’s office. If you have the United Healthcare Student Plan you will only be charged a $10 co-pay. If you have another insurance plan you should call the customer service number on the back of your insurance card to find out how much the visit will cost and how much testing for common sexually transmitted infections will cost (most commonly chlamydia, gonorrhea, HIV, and syphilis)
It depends. If you have the student health insurance plan offered by Georgetown it is YOUR insurance, not your parents. Bills and statements should come directly to you, unless you have your home address as the default. If you are insured under your parents plan, then they will receive a statement of services, an “explanation of benefits” letter, that may well detail the tests done. It is difficult for us to predict how much information will be shared with each insurance policy. If you want complete confidentiality, you can pay for the visit and testing out of pocket and insurance will not be used.
If you are a return patient the office visit could cost up to $153 (all charges are as of 11/2016). If you are a new patient, the office visit could cost up to $227. There is an additional charge for labs: HIV – $20, Syphilis – $10, Gonorrhea – $35, Chlamydia – $35, Hep C AB – $40, Hep B S AB Quantitative $15, and there is also a $21 fee to draw your blood
Several times each academic year we plan to have free STI screening events. Keep an eye out for information around campus and on our website regarding these events. At any time of year reduced fee or even free screening is available at the following locations, call to inquire about availability of services and cost:
- Whitman Walker Clinic 1525 14th St., NW Washington, DC 20005 p: 202.745.7000
- Planned Parenthood – Carol Whitehall Moses Center 1225 4th St. NE Washington DC 20002 p: 202.347.8500
- AIDS Healthcare Foundation – Blair Underwood Wellness Center 2141 K St NW, Ste 606 Washington, DC 20037 p: 202.293.8680
- There are also several other free HIV testing sites in DC. That can be found on the DC Department of Health Website.
We can prescribe hormonal contraceptives if medically indicated but not directly for contraception. Some examples of medical indications are: acne, irregular periods, heavy periods, cramps, and polycystic ovary syndrome.
No. This is also not supplied by the hospital pharmacy. This medication is available without a prescription at most major pharmacies.
We can prescribe PrEP when medically indicated. This will require office visits every 3 months and blood work according to CDC protocol.
Please speak with your healthcare provider if you have any other questions or concerns – your medical information is confidential.
My MedStar Patient Portal
Please visit www.mymedstar.org and follow the instructions to set up your secure, personalized My MedStar Patient Portal account. In less than five minutes, you can be connected to the information you need for a healthier you. Please note: prior to registration you must have been seen in person by a MedStar physician or at a MedStar hospital on or after July 1, 2014. If you enrolled in the patient portal prior to January 22, 2018 you will need to re-enroll in our new portal.
If you need assistance registering for the portal, please contact MyMedStar support toll free at (877) 745-5656 24 hours a day, 7 days a week.
Law Center Questions
Information regarding health services for both campuses can be found on the Student Health Center Main Web Page. The services we provide to our Law campus students are similar to the services provided at the Main Campus Health Center. Limits to services at the Law Center are related to our smaller size and are outlined below and on the main services page where appropriate.
Due to the smaller scale and limited staffing at the Law Campus Center we are unable to perform certain procedures such as freezing warts, placing stitches or obtain an ECG. We are also unable to draw specific blood tests that need special handling (such as Quantiferon Gold tests), or administer certain medications and immunizations due to inventory limitations. The Law Center staff will direct you to the Main Campus when needed.
During the academic year the Law Campus is staffed with one nurse and one physician. It is difficult for the nurse to provide timely and attentive clinical services at the same time they are scheduling appointments for all students who call or walk-in to the clinic. We therefore are only able to accommodate same day appointments by availability and direct Law students to call our patient care associates at the main campus for their scheduling needs.
Yes, we will see all Georgetown University students at the Main Campus Health Center. There are specific services for which you will be directed to the Main Campus (as above). The Georgetown University Transportation (GUTS) shuttle bus provides free transportation for students from the Law Center Campus to the Main Campus.