The Student Health Center wants to maintain access to timely service for all Georgetown University students. Each time a patient misses an appointment without providing proper notice, another student is prevented from receiving care. With this policy, we want to encourage students to be responsible and understand the impact they have on other students.
Late Policy
Patients are advised to come 15 minutes prior to their scheduled appointment time. If a patient arrives more than 5 minutes after their scheduled appointment time, the patient will only be seen by a provider at that provider’s discretion.
Late patients will most often have to reschedule their appointments. Rescheduled appointments will not routinely be made for the same day as original appointment day. Rescheduled appointments for urgent matters may be discussed with the triage clinician for an exception.
“No Show”/Late Cancellation Policy
A “No Show” is someone who misses an appointment without calling to cancel or reschedule their appointment. This also includes patients who are not present within ten minutes of their appointment time (more than 10 minutes late). Any appointments that are canceled without a one-hour notice are considered “Late Cancellations”. Late cancellations will be treated as a “No Show”.
Patients who are marked with a “No Show” appointment will not be able to obtain a make-up appointment for at least 3 business days or longer. Rescheduled appointments for urgent matters may be discussed with a triage nurse or clinician for an exception.
When a patient has a third “No Show” appointment(s) within a 6 month period of time (sequential or non-sequential), they may be charged a $15 fee for each prior and subsequent “No Show” appointment(s). This will, therefore, result in a $45 fee at the time of the third “No Show”.