Factors to Consider
It is important to connect with a provider in the community who can serve your individual needs.
When arranging for mental and behavioral healthcare, please consider the following:
- Credentials/Services. Is the provider well-qualified to work with you on your particular concerns? Is the provider licensed in the state where you are currently located?
- Accessibility. Are you able to use telehealth? Do you have a place to speak with the provider privately? If you are unable to use telehealth at this time, are there any providers who are providing in-person services in your area?
- Affordability. What are the provider’s fees or charges? Will the provider accept your insurance? If the services are not covered on insurance, or the insurance has limited coverage, what are your payment options?
- Personal preferences. Do you have any preferences regarding your provider’s identity? Consider language, gender, race, age, ethnic & cultural background. How important are these preferences to you?
Quality of Care
Although CAPS can help you find off-campus care options, we do not monitor or guarantee the quality of care you may receive. That is the responsibility of the off-campus provider.
If you have any concerns about the quality of care you receive from a provider in the community, we encourage you to consider sharing those concerns with that provider. In addition, you may contact CAPS and schedule a triage appointment or a referral consultation meeting to meet with a clinician who can listen to your concerns and help you determine your next steps.