Technical Difficulties

Note: All UNDERGRADUATE mandatory courses are now closed. The information below is for historical purposes only. If you have questions or concerns about this mandate, please email us. The GRADUATE course is still open. Visit the graduate student frequently asked question page for answers to common questions.

Below are potential technical difficulties one may experience and quick fixes.

PROBLEM: The course is freezing or moving slow.

Solution 1: Double-check your internet connection. The online courses may freeze or run slower than normal if your connection is not strong enough. Log onto WiFi or move to an area that has a stronger connection.

Solution 2: Switch to a different browser. For example, if you are using Safari, try using Chrome or Internet Explorer.

Solution 3: Make sure your computer has the latest version of your internet browser.

PROBLEM: I started the course, but I had to close it before finishing. When I logged back on, some of my progress was not saved.

Solution: In order to get credit for taking the entire course, you will have to redo that section. It is strongly encouraged that you complete each course in one sitting to avoid losing your progress. Some courses MAY save your progress if you close and reopen the course, but this depends on various factors including your computer settings. To be on the safe side and to avoid having to redo course modules, set aside enough time to complete each course in one sitting.

Still having issues?

If your problem is not resolved with the solutions above, please email the appropriate technical support team below. It may take up to 48 hours for a response.

Course	Technical Support Email
Binge Thinking!	CatharsisOnlineTraining@catharsisproductions.com
Sexual Violence Prevention & Mental Well-Being	Help Center Support.Education@vectorsolutions.com
Bringing in the Bystander	SAPreventionOnlineTraining@georgetown.edu